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Admin Assistant- 12 months FTC

Location: London, United Kingdom

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Citeline, part of the Norstella group of Pharma information solutions, is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.  

Chemist + Druggist established over 160 years ago and is part of Citeline, a Norstella company. We are looking to recruit an Admin Clerk C+D Data and you will be a member of the C+D Data team. The Admin Clerk is broadly responsible for supporting the daily maintenance, quality and integrity of the C+D database, the digital and print output, and to support the product management and development of the data platform to ensure it continues to meet changing market and customer needs.

C+D works with over 1,200 manufacturers to list and maintain over 92,000 product listings including medicinal, OTC, appliances, baby and beauty products. Updated in real time by our team of data experts and mapped to all global standards, C+D data provides over 12,000 UK community pharmacies with data that supports the accurate identification of products in the UK Pharmacy supply chain.


In this role as a Admin Assistant, you will report to the Senior Product Specialist- C+D Data. To succeed in this role you must have good attention to detail and the ability to perform data analysis for product development and clients. You must have the ability to communicate confidently and collaborate with clients and key stakeholders including product, technology, sales and marketing teams, to identify key customers and market challenges and to plan and support the development of key requirements. This position is 4 days per week.


In this role as Admin Assistant, you will:

  • Management of the Data Clerk and adherence to departmental procedures
  • Daily maintenance and updates of C+D data, ensuring data accuracy in real-time, and adherence to house styles
  • Create daily and weekly reports to test the integrity of the data
  • Regularly contact manufacturers to build relationships and ensure we hold the most accurate and recent data
  • Preparing the print directory for publication and ensure all digital checks are completed for the weekly updates
  • Ensure regular customer feedback mechanisms are in place to identify customer and market challenges
  • Conduct competitive analysis
  • Research and make recommendations for data product enhancements (features + content) and new solutions that add value to the portfolio
  • Liaise with key stakeholders to plan and develop new requirements, that meet customer challenges in line with wider business objectives
  • Work with product, GTM, sales and marketing to support the production of go-to-market collateral including customer personas, product briefs, battle cards and sales/customer help/training materials
  • Use data visualisation tools to gain insights and intelligence that add value to the Product teams including editorial, sales and marketing and customers/prospects


  • Proven investigative, analytical and problem-solving skills
  • Experience compiling data; methodical and good attention to detail and consistency
  • Strong organizational skills, with the ability to prioritise workloads and be resourceful and flexible
  • Able to meet deadlines and work efficiently and effectively under pressure
  • Outstanding written and verbal communication and interpersonal skills
  • Ability to deal with stakeholders at all levels
  • Enthusiasm for the use of technology in the delivery of content - prepared to learn new skills and software as required
  • Ability to work well in a team and be willing to pitch in to accomplish the goals of the organization
  • Possess self-discipline in your work, and demonstrate self-motivation
  • Ability to think critically, work independently and follow instructions
  • Demonstrate commitment to our mission and goals and enthusiasm in the relevant subject areas and the wider market
  • Passion and integrity with a proactive ‘can-do’ attitude

Nice to have

  • Diploma or Degree in a related field
  • Pharmacy product knowledge would be beneficial


  • 25 days annual leave, 4 days for volunteering and a personal day
  • 5% Pension match
  • Group Life Assurance (100% employer funded)
  • Group Income Protection (100% employer funded)
  • Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

The guiding principles for success at Norstella

01:  Bold, Passionate, Mission-First  

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.   

02:  Integrity, Truth, Reality 

We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.   

03:  Kindness, Empathy, Grace 

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.   

04:  Resilience, Mettle, Perseverance 

We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 

05:  Humility, Gratitude, Learning 

We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.   

Equal Opportunities Statement

Citeline is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Citeline operates a zero tolerance policy to any form of discrimination, abuse or harassment.

We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply. 



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