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Internship, part-time - Administrative Assistant, Citeline Client Training Team

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Location: London, United Kingdom
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Company: Citeline
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Description

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.
Together, we help our clients:
  • Assess the market need and competitive landscape
  • Know precisely which drugs to prioritize in their portfolios
  • Find out where the launch difficulties will be—before they’re difficulties
  • Track and improve market access post-launch
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.  At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.
The Citeline client Training team supports clients that have access to Citeline’s subscription-based services and ensures that users have access to training materials. We are supporting clients in the US and EMEAI and supporting hundreds of companies and thousands of users in these regions.
In this internship you will report into the Head of Client Training and help with the administrative tasks that help us to make training materials available to new users or existing users. The role would involve logging cases onto Salesforce.com, assigning users to lessons in our learning management tool and updating training materials such as PowerPoint presentations. You will also be updating Help Center materials, proofing training materials that we have developed and checking for spelling or grammatical errors. You would work with a small US- and UK-based team. The team collaborates continuously with colleagues in the sales team, client success managers, client services and marketing teams.
The main role would be to log information onto Salesforce.com that would show which users have been assigned training materials. They could also update information to show which users have used the training materials. You will update Salesforce with details of people added to the learning management system and would record people that attended open training sessions.
You will need to be methodical, detail-focused and not mind the repetitive nature of some tasks. You will be able to work independently but follow directions and instructions that will be provided. In this role you will have the opportunity to utilize and learn the industry recognized Customer Relationship Management (CRM) tool Salesforce, how to use the Learning management tool provided by Seismic Learning taught how to use Zendesk.

THE TEAM

The training team is a well-respected team within Citeline that provides training for our clients who have access to the Clinical and Regulatory Data that we provide. These clients are predominantly in the pharmaceutical and biotech industries but also include financial companies, CDMOs and consultancies. The training team helps our clients to learn about the different resources that are available to them and their colleagues. The client training team is a small, high performing and highly collaborative team that helps each other out and provides support to our clients and also internal teams such as Client Success and Commercial teams. There are 2 people in UK and 2 people in the US. 
SCOPE OF ROLE
In this role, you will be helping to provide training materials to hundreds of new users each week and ensure that this information is logged in Salesforce.com so that we can track which users have been added and account managers and Client Success Managers can view these metrics. You will also be involved in updating PowerPoint presentations with information about new product offerings or enhancements to existing products. You will help to update Help Center information and replace out of date screenshots and update materials to reflect enhancements to the products. All of this would help to make clients more aware of the valuable resources that they have access to and start to use these more regularly. Increased usage contributes to more clients renewing our services and our key job is to support renewals.

HOW YOU’LL SUCCEED

  • Ensure that new users are added to the Learning management system and assigned to the appropriate materials each week. This information needs to be logged on Salesforce.com on a weekly basis.
  • Update PowerPoint presentations to include details about new product offerings or enhancements as these are introduced by the business.
  • Update Help Center materials to remove out-of-date information and update with new screenshots. This will be done on a rolling basis.

WHAT IT TAKES

  • You will be methodical, detail-focused and not mind the repetitive nature of some tasks.
  • You will be able to work independently but follow directions and instructions that will be provided.
  • Some experience of Excel or PowerPoint would be useful as these will be used a lot.
  • Interest in Data input and consistency of data is important.
Internship dates: June 17th - December 6th , please note this is a part-time internship for 24 weeks 
What an internship at Norstella can offer you
A successful internship typically involves a combination of personal growth, skill development, and meaningful contributions to the organization. Here's what to expect during your time at Norstella: 
  • Learning Opportunities: You will be provided with ample opportunities for learning and skill development. You’ll gain new knowledge about your field of study or interest through hands-on experience, mentorship, training sessions, and exposure to real-world projects. 
  • Meaningful Projects: You can expect challenging tasks and projects that are relevant to your skills and interests, allowing you to make meaningful contributions to the organization. These projects will range dependent upon department and experience. 
  • Mentorship and Guidance: As a Norstella intern, you will be assigned a buddy, outside of your department, who will help navigate challenges, set goals, and develop professionally. 
  • Networking Opportunities: Networking can lead to future job opportunities and valuable professional relationships. During your time with Norstella, you will participate in a 3-day professional learning onsite conference to connect with fellow interns and other professionals within the Norstella organization. 
  • Growth Through Feedback and Evaluation: Regular feedback sessions are essential to understand strengths, areas for improvement, and progress toward your goals. Frequent and meaningful feedback will help develop your skills, ensuring you make the most of your internship experience. 
Overall, a successful internship at Norstella is one where you will have the opportunity to gain valuable skills and experiences, contribute meaningfully to the organization, and leave with a positive impression of both the company and the field in which you are interning. 
The guiding principles for success at Norstella:
01:  Bold, Passionate, Mission-First 
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.  
02:  Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.  
03:  Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.  
04:  Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05:  Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.  
Equal Opportunities Statement
Norstella is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment. We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply. 
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