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Data Clerk, C&D Data (part-time, 2 days per week)

Location: London, United Kingdom

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About Citeline

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

Job Description

As a Data Clerk, C&D Data (part-time, 2 days per week), you will be in our Chemist + Druggist team, a data driven brand established 160 years ago. This role reports directly to the C+D Product Data Specialist, member of the C+D Data team. The Data Clerk is broadly responsible for supporting the daily maintenance, quality and integrity of the C+D database, which includes the collection and input of key product data and management of activities relating to the digital and print output.
Chemist + Druggist works with over 1,200 manufacturers to list and maintain over 92,000 product listings including medicinal, OTC, appliances, baby and beauty products. Updated in real time by our team of data experts and mapped to a global standard, Chemist + Druggist data provides over 12,000 UK community pharmacies with data that supports the accurate identification of products in supply chain.
It is a fast paced and driven data team constantly looking to develop and evolve data solutions. Key to the role is having good attention to detail and the ability to manage ongoing repeat tasks relating to data maintenance, both within the team and on an individual basis. This role requires the co-ordination of data input with other members of the C+D Data team. 

This is a part-time role working 2 days per week (9-5.30), however we are happy for the hours to be split across 3 days if you prefer.

Key duties and responsibilities 

In this role as a Data Clerk, C&D Data, you will be broadly responsible for:

  • Supporting the daily maintenance of the Chemist + Druggist database, which includes the collection and input of key product data.
  • Ensure the accuracy of C+D data.
  • Proactively contact manufacturers to build relationships and ensure we hold the most accurate and recent data.
  • Update and add new data entries following all house styles and departmental procedures
  • Working with customers and stakeholders to ensure accuracy of the database.

Key requirements

  • Strong organizational skills, with the ability to prioritise workloads and be resourceful and flexible.
  • Able to meet deadlines and work efficiently and effectively under pressure.
  • Outstanding written and oral communication and interpersonal skills.
  • Strong attention to detail, pro-active nature and ability to build rapport well
  • Must be competent at using Microsoft packages
  • Enthusiasm for the use of technology in the delivery of content - prepared to learn new skills and software as required.
  • Work well in a team and be willing to pitch in however needed to accomplish the goals of the organization.
  • Possess self-discipline, and demonstrate self-motivation
  • Ability to think critically, work independently and follow instructions
  • Demonstrate commitment to our mission and goals and enthusiasm in the relevant subject areas and the wider market.

Nice to have

  • Degree qualified in a relevant field or pharmacy product knowledge would be beneficial, but is not essential.

Our guiding principles for success at Norstella

01:  Bold, Passionate, Mission-First  

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.   
02:  Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals. 
03:  Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.   
04:  Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 
05:  Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.


  • 25 days annual leave, 4 days for volunteering and a personal day
  • 5% Pension match
  • Group Life Assurance (100% employer funded)
  • Group Income Protection (100% employer funded)
  • Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

Norstella is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply. 


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