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Senior Director, Change Management

Location: London, United Kingdom

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Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs. 
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Role 

This is a newly created role for a Senior Director, Change Management. This role will lead the successful implementation of strategic initiatives, deliver on key business priorities and work closely with Norstella product business units to help deliver products and services. This is a leadership role working with a team of driven professionals in the UK, US and India.


  • Establish and implement methodology of change management, from conception to implementation to BAU handoff
  • Own the overall vision and parameters of strategic initiatives, as well as identification of business opportunities and organic synergies
  • Lead on transition management, ensuring that operational excellence is maintained while change is integrated across the business
  • Management of comms and reporting to exec leadership team on progress and implications of strategic initiatives
  • Involvement in Norstella-wide product development, providing strategic guidance and ensuring alignment with other ongoing workstream


  • Minimum Undergraduate (Bachelor’s) degree in Life Sciences 
  • 5-7+ Years of years of experience in a pharmaceutical/biotech company or management consulting role
  • Experience leading a team in a significant workstream, project or program, demonstrating strong project/program management skills to strict deadlines / timelines
  • Adept at communicating complex ideas
  • A desire to work collaboratively with a wide range of stakeholders
  • Ability to be flexible and multi-task in fast-paced environment
  • Work collaboratively with a team in a hybrid/virtual environment across several time zones during the same 24h period 

Preferred Qualifications 

  • Postgraduate (master’s or PhD) degree in Life Sciences 


  •  Potential travel to India or US
Our Guiding Principles for success at Norstella:  
01:  Bold, Passionate, Mission-First   
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.    
02:  Integrity, Truth, Reality  
We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.    
03:  Kindness, Empathy, Grace  
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.    

04:  Resilience, Mettle, Perseverance  
We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.  

05:  Humility, Gratitude, Learning  
We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.   


  • 25 days annual leave, 4 days for volunteering and a personal day
  • 5% pension match
  • Group Life Assurance (100% employer funded)
  • Group Income Protection (100% employer funded)
  • Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment. 

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.  

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