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Regulatory Intelligence Content Manager

Location: London, United Kingdom

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About Citeline

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs. 
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

Job description 

We’re hiring a Regulatory Intelligence Content Manager to build on the success of our first pharmaceutical regulatory information database and help develop new regulatory intelligence products and solutions. 
These solutions help life sciences stakeholders understand the rules set by regulatory agencies and in turn guide company strategy, bring and keep products on market successfully and stay compliant with regulators. Citeline successfully launched its first regulatory intelligence database product in 2023, TrialScope Intelligence. Focused on clinical trial transparency regulations, the product complements Citeline’s suite of publications and products including the Pink Sheet, TrialScope Disclose and TrialTrove and Sitetrove.
We plan to expand our regulatory intelligence offerings, with new solutions addressing various areas of biopharma regulation. The Regulatory Intelligence Content Manager will play a pivotal role in these efforts – understanding customer needs and communicating them to internal teams, leading the Regulatory Intelligence staff, and envisioning how best to parse and present information to equip our industry customers in their work.
This is a great opportunity to join a high-performing team and help shape the content components of an expanding area of our business.  As a member of the content team, the Content Manager reports to Citeline’s Executive Director of News and Insights but works with colleagues at all levels across the company.

Key duties and responsibilities

We’re looking for a take-charge expert to be a central content partner in building and maintaining these solutions. The Regulatory Intelligence Content Manager will be work closely with product managers, tech teams, content peers in the company and others; set content goals, priorities, and processes; and oversee ongoing operations. 
The Regulatory Intelligence Content Manager should have expertise in database systems, specifically content elements, and knowledge about the biopharma regulatory field. The ideal candidate has a keen eye for customer needs and is a strategic thinker who also understands how crafting the concrete details of a product makes strategy successful.
As Regulatory Intelligence Content Manager, you will: 
  • Drive business growth by building, enhancing and maintaining products: Undertake multi-faceted activities including identifying content-specific requirements, developing standard processes for content acquisition and maintenance of robust and accurate information, as well as quality assurance. 
  • Identify product opportunities: Stay abreast of regulatory trends and emerging areas of new regulations, maintain competitive intelligence of regulatory field. Meet with customers for product input and to discern new information needs. Develop working knowledge of specific regulatory field targeted by a potential new product. 
  • Support development and commercial activities: Work with Product and Tech teams and wider project team on content templates and workflows. Represent customer needs and content team by determining how to structure information for usefulness and precision and working with Product and Tech to achieve it. Partner with sales, customer service teams and others to secure sales and renewals.

Key requirements 
  • BA or BSc, preferably in a life-science field or equivalent experience.
  • Extensive work experience, preferably at a specialized business information provider in the life sciences. 
  • Proven capacity to embrace product development and be a key partner in a cross-functional team.  
  • Experience in building and expanding content databases preferred, with ability to initiate and manage content scope, acquisition and timelines and also learn from internal subject matter experts. Knowledge of how understanding and validating of regulatory information may differ from other kinds of data.
  • Experience in leading staff and managing budgets and vendors.
  • Knowledge of the overall biopharma and life sciences regulatory process and ability to build content expertise on specific topics. Ease in interacting with both customers and regulatory community groups to discuss regulatory topics. 
  • Facility in using project management platforms and similar tools.

Our Guiding Principles for success at Norstella: 

01:  Bold, Passionate, Mission-First  
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients.  Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.   
02:  Integrity, Truth, Reality 
We make promises that we can keep, and goals that push us to new heights.  Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t.  By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.   
03:  Kindness, Empathy, Grace 
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude.  We use this principle across the organization to collaborate and build lines of open communication.   
04:  Resilience, Mettle, Perseverance 
We will persevere – even in difficult and challenging situations.  Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission. 
05:  Humility, Gratitude, Learning 
We will be true learners by showing humility and gratitude in our work.  We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.   


  • 25 days annual leave, 4 days for volunteering and a personal day
  • 5% pension match
  • Group Life Assurance (100% employer funded)
  • Group Income Protection (100% employer funded)
  • Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

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